SAP Knowledge Base Article - Public

3244967 - Opening Multiple Work Centers Replaces the Current Tab of the User


You notice that, when opening multiple work centers, sometimes the latest work center opened replaces the current active tab.


SAP Service Cloud Version 2

Reproducing the Issue

  1. Open multiple services / work centers.
  2. Notice that, after some work centers are opened, the system hides the latest ones.
  3. When this happens, the last work center opened will replace the current tab the user is seeing.


At the moment, in case there is enough space on the screen, then whenever a new work center is opened, it will open a new tab.

In case there is no additional space on the screen, then, whenever a new work center is opened, it will replace the current active tab.

The users will find all opened tabs when using the "..." button on the side.


This is the system designed behavior.


Work Center, Multiple, Tabs, SAP Service Cloud Version 2, Current Tab, , KBA , CEC-CRM-SHL , Shell, Navigation , How To


SAP Service Cloud Version 2 all versions