Symptom
The scheduled import job fails to refresh and following two error messages occur:" The following error message comes from the external data service: status: 500 body: Internal Server Error" and "The job failed during plugin execution".
Environment
- SAP Analytics Cloud
Reproducing the Issue
- Log in to SAP Analytics Cloud.
- Open the model.
- Navigate to Data Management.
- In Data Timeline, for a scheduled import job, see error message "The following error message comes from the external data service: status: 500 body: Internal Server Error" or "The job failed during plugin execution".
Cause
External OData service has issue and returns 500 code.
Resolution
Refreshing works again after the OData service was modified.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
- SAP Analytics Cloud > Learning > Guided Playlists
- SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
- Need More Help? Contact Support or visit the solution finder today!
Keywords
SAC, Cloud-Analytics, SAP Digital Boardroom, import job
, KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem
Product
SAP Analytics Cloud all versions