SAP Knowledge Base Article - Public

3245382 - 'Submit for approval' Button appears but no approval workflow active

Symptom

All approval workflows for campaigns are deactivated but the Button 'Submit for Approval' appears when attempting to start the campaign

Environment

  • SAP Marketing Cloud Edition

Reproducing the Issue

  1. Logon to the marketing tenant and access the campaign app
  2. Create a new campaign, complete all relevant information and save it
  3. Edit the created campaign to start  it but you observe that the Button 'Submit for Approval' appears

Cause

The Workflow for Business Object campaign is still active although all approval have been deactivated in the manage workflow app.

Resolution

The business object CUAN_INITIATIVE must be deactivated by following the steps below 

  1. Go to Manage Your Solution app > Configure Your Solution
  2. Under Marketing and General Settings using Workflow for Business Objects.
  3. Remove the check from the campaign (CUAN_INITIATIVE) business object

See Also

Keywords

workflow approval, campaign approval, submit campaign, approval button, start a campaign , KBA , CEC-MKT-WF , SAP Marketing Workflow , CEC-MKT-CPG , Campaign , Problem

Product

SAP S/4HANA Cloud 2208