SAP Knowledge Base Article - Public

3245448 - Can't save Custom Cards when adding translations - SAP SuccessFactors

Symptom

After performing a change in a Custom Tile, cannot save the Custom Tiles in Manage Home page when other language translations are maintained for the Card Title.  Error message pops up “Fail to save the custom card, please try again later

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

1.Go to Admin center-> Manage Home page

2. Edit Organizational updates

3. Click on Add Card

4. Enter the General details and Card details (Note: Some additional language translations should be maintained for the card title)

5. Enter Navigation details                    

  • Target -> Popover
  • Template -> Iframe
  • Enter the URL and click on next and save . The error pops up: “Fail to save the custom card, please try again later”

Cause

The error is due to the URL / Popover Content not having the same language translations maintained as the Card title.

Example full error which will be shown in network trace-

  • {"error":{"status":"BAD_REQUEST","message":"cardDefinition.popoverContent of locale nl_NL is empty.","details":[{"code":"CARD_VALIDATION_EXCEPTION","message":"cardDefinition.popoverContent of locale nl_NL is empty."}]}}

Resolution

Note: if you maintain a translation in the Title field, and whichever language translations are maintained for the Title field, the same needs to be maintained for URL/Popover content, then the URL/popover field would also validate for same translation.

Please add the translation in the URL field on the highlighted icon: - Localize third party URL and save the card successfully.

4. Cards have been created successfully Ex: test/ test1.

If after checking the Resolution above, you are still facing the issue please raise a support incident under LOD-SF-PLT-HOM and reference this KBA asking the support engineer to read the internal memo attached to this KBA.

Keywords

Custom tile, tile, tile catalog, home page, manage home page, edit, save, error, KBA , LOD-SF-PLT-HOM , Home Page , LOD-SF-PLT , Platform Foundational Capabilities , Problem, “Fail to save the custom card, please try again later” , LOD-SF-PLT-TIL , KBA , LOD-SF-PLT-TIL , Custom Tile/Card Issues , LOD-SF-PLT-LHOM , Latest Home Page , Problem

Product

SAP SuccessFactors HXM Suite Core 2205