SAP Knowledge Base Article - Public

3245615 - [Onboarding] Application Error in "Your Onboarding Guide"

Symptom

During the completion of the onboarding tasks (new home page) as an onboardee, We receive the following error message  "An application error occurred. Click Refresh or try again later. If this still doesn’t work, please contact Product Support" when I click on "Your Onboarding Guide". 

Environment

SAP SUCCESSFACTORS ONBOARDING

Reproducing the Issue

  1. Login as External Candidate
  2. Click on Your Onboarding Guide
  3. Now you could see Error message as mentioned below,

Cause

User is not having permission for RecommendedLink

Resolution

  1. Please make sure the External user should have RecommendedLink Permission.
  2. Navigate to Manage Permission role
  3. Search OnboardingExternalUser
  4. open permission and Enable permission for RecommendedLink
  5. Further you can re-test with the new candidate. This should works fine

 

Keywords

An application error occurred. Click Refresh or try again later. If this still doesn’t work, please contact Product Support, Onboarding, Your Onboarding Guide.
, KBA , LOD-SF-OBX-HP , Home Page for Onboarding 2.0/ Tiles , How To

Product

SAP SuccessFactors Onboarding 2205