Symptom
You notice that it is not possible to select the case type SMPL when creating a new case.
Environment
SAP Service Cloud Version 2
Reproducing the Issue
- Navigate to Case work center.
- Click +.
- Try to select the case type SMPL.
- See it is not possible.
Cause
By standard, it is not possible to use the sample case type when creating cases, as the system requires you to use your own case types when creating a case.
Resolution
This is the system expected behavior.
Keywords
Case, Case Management, Case Type, Type, SMPL, Sample, SAP Service Cloud Version 2, Create, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
Product
SAP Service Cloud Version 2 all versions