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SAP Knowledge Base Article - PreviewSymptom
You notice that it is not possible to select the case type SMPL when creating a new case.
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Environment
SAP Service Cloud Version 2
Product
SAP Service Cloud Version 2 all versions
Keywords
Case, Case Management, Case Type, Type, SMPL, Sample, SAP Service Cloud Version 2, Create, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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