SAP Knowledge Base Article - Public

3245888 - Unable to use Case Type SMPL when Creating a Case

Symptom

You notice that it is not possible to select the case type SMPL when creating a new case.

Environment

SAP Service Cloud Version 2

Reproducing the Issue

  1. Navigate to Case work center.
  2. Click +.
  3. Try to select the case type SMPL.
  4. See it is not possible.

Cause

By standard, it is not possible to use the sample case type when creating cases, as the system requires you to use your own case types when creating a case.

Resolution

This is the system expected behavior.

Keywords

Case, Case Management, Case Type, Type, SMPL, Sample, SAP Service Cloud Version 2, Create, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To

Product

SAP Service Cloud Version 2 all versions