SAP Knowledge Base Article - Public

3245927 - How To Edit Case Priorities in SAP Service Cloud Version 2


You would like to understand how to edit a case priority in SAP Service Cloud Version 2


SAP Service Cloud Version 2


To edit a case priority, you can follow the steps below:

  1. Navigate to your user profile on the top-right corner of your screen.
  2. Click Settings.
  3. Navigate to All Settings tab.
  4. Click Priority Settings, under Case Management.
  5. See the 4 standard priorities.
  6. Here, you can click to edit the description and the color of the priority as per your requirements.
  7. Once it is changed, the message Data has been saved will be displayed.

As soon as the priority is edited and the data is saved, it will be reflected across all places in the system where the priority is displayed.


How To, Edit, Case, Case Management, Priority, Priorities, Priority Settings, Color, Description, SAP Service Cloud Version 2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To


SAP Service Cloud Version 2 all versions