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SAP Knowledge Base Article - PreviewSymptom
You would like to understand how to maintain the customer time zone in your Service Level (SLA) in SAP Service Cloud Version 2
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Environment
SAP Service Cloud Version 2
Product
SAP Service Cloud Version 2 all versions
Keywords
Service Level, SLA, Time Zone, Customer, Case Management, Case, Working Day, Calendar, SAP Service Cloud Version 2, , KBA , CEC-CRM-SL , Service Levels for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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