SAP Knowledge Base Article - Public

3245945 - Separate DocuSign envelope for custom forms and compliance forms in Onboarding

Symptom

DocuSign is used for E-signature. The system is sending two envelopes - one for custom forms and one for compliance forms. Due to this customer is charged twice for one user.

Environment

SAP SuccessFactors Onboarding 

Resolution

As per current configuration, separate envelopes are sent for custom forms and compliance forms. Please create an influence idea or vote for an existing one by following this KBA How to Submit Ideas for SAP SuccessFactors Products

Keywords

On Boarding, OBX, DocuSign, success factors  , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem

Product

SAP SuccessFactors Onboarding all versions