SAP Knowledge Base Article - Public

3245949 - Unable to Delete Standard Default Status Schema in SAP Service Cloud Version 2

Symptom

You notice that it is not possible to delete the standard default status schema, which is delivered along with SAP Service Cloud Version 2 system.

Environment

SAP Service Cloud Version 2

Reproducing the Issue

  1. Navigate to your user profile on the top-right corner of your screen.
  2. Click Settings.
  3. Navigate to All Settings tab.
  4. Click Status Schema, under Case Management.
  5. See the trash icon is grayed out for the standard default status schema.

Cause

The standard default status schema cannot be deleted in SAP Service Cloud Version 2.

Resolution

This is the system designed behavior.

Keywords

Status, Status Schema, Default, Standard, SAP Service Cloud Version 2, Case Management, Case, Delete, Remove, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To

Product

SAP Service Cloud Version 2 all versions