Symptom
You notice that it is not possible to delete the standard default status schema, which is delivered along with SAP Service Cloud Version 2 system.
Environment
SAP Service Cloud Version 2
Reproducing the Issue
- Navigate to your user profile on the top-right corner of your screen.
- Click Settings.
- Navigate to All Settings tab.
- Click Status Schema, under Case Management.
- See the trash icon is grayed out for the standard default status schema.
Cause
The standard default status schema cannot be deleted in SAP Service Cloud Version 2.
Resolution
This is the system designed behavior.
Keywords
Status, Status Schema, Default, Standard, SAP Service Cloud Version 2, Case Management, Case, Delete, Remove, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
Product
SAP Service Cloud Version 2 all versions