SAP Knowledge Base Article - Public

3245950 - Unable to Set Account Party as Non Mandatory in Party Schema

Symptom

You notice that it is not possible to remove the mandatory flag from the party Account in the Party Schema.

Environment

SAP Service Cloud Version 2

Reproducing the Issue

  1. Navigate to your user profile on the top-right corner of your screen.
  2. Click Settings.
  3. Navigate to All Settings tab.
  4. Click Party Schemas, under Case Management.
  5. See it is not possible to remove the Mandatory flag from the party Account.

Cause

By default, the Account party is defined as mandatory in the system as it is required to be defined during a case creation.

Resolution

This is the system expected behavior.

Keywords

Account, Mandatory, Party, Parties, Party Schema, Case Management, Case, SAP Service Cloud Version 2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To

Product

SAP Service Cloud Version 2 all versions