SAP Knowledge Base Article - Public

3245954 - What are the Standard Party Roles in SAP Service Cloud Version 2


You would like to understand which party roles are delivered as standard in SAP Service Cloud Version 2


SAP Service Cloud Version 2


By standard, the predelivered party roles are:

  • Account
  • Approver
  • Contact of Account
  • Processor
  • Reporter
  • Service and Support Team

You can adjust the determination of these party roles by following the steps below:

  1. Navigate to your user profile on the top-right corner of your screen.
  2. Click Settings.
  3. Navigate to All Settings tab.
  4. Click Party Schema, under Case Management.


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SAP Service Cloud Version 2 all versions