Symptom
You notice that, the Service Level (SLA) milestones are being determined in the case based on the Reported On, but you expected it to be determined based on the Created On or vice versa.
Read more...
Environment
SAP Service Cloud Version 2
Product
SAP Service Cloud Version 2 all versions
Keywords
Service Level, SLA, Milestones, Determination, Created On, Reported On, Timestamps, Case, Case Details, Case Management, Based On, SAP Service Cloud Version 2, , KBA , CEC-CRM-SL , Service Levels for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.