SAP Knowledge Base Article - Preview

3245956 - Service Level (SLA) Milestones Incorrectly Determined for Case


You notice that, the Service Level (SLA) milestones are being determined in the case based on the Reported On, but you expected it to be determined based on the Created On or vice versa.



SAP Service Cloud Version 2


SAP Service Cloud Version 2 all versions


Service Level, SLA, Milestones, Determination, Created On, Reported On, Timestamps, Case, Case Details, Case Management, Based On, SAP Service Cloud Version 2, , KBA , CEC-CRM-SL , Service Levels for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.