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SAP Knowledge Base Article - PreviewSymptom
You would like to understand what is the status schema and how to create a new schema for your cases in SAP Service Cloud Version 2
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Environment
SAP Service Cloud Version 2
Product
SAP Service Cloud Version 2 all versions
Keywords
Status, Status Dictionary, Status Schema, Case Management, Case, SAP Service Cloud Version 2, How To, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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