3245974 - How To Create a New Status Schema in SAP Service Cloud Version 2

You would like to understand what is the status schema and how to create a new schema for your cases in SAP Service Cloud Version 2

SAP Service Cloud Version 2

The status schema consists of a grouping of statuses, previously created in the status dictionary, which are required for a specific type of case.

An administrator can add as many statuses as they require under a specific group (schema), and use it for a specific ticket type.

To create a new status schema, you can follow the steps below:

1. Navigate to your user profile on the top-right corner of your screen.
2. Click Settings.
3. Navigate to All Settings tab.
4. Click Status Schema, under Case Management.
5. Click + to create a new schema.
6. Open it.
7. Add the required statuses.
8. Save the changes.

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