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SAP Knowledge Base Article - PreviewSymptom
You would like to understand how the unread blue indicator (unread flag) works in the case list.
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Environment
SAP Service Cloud Version 2
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
Case, Case Management, Unread Column, Column, Flag, Blue, Blue Indicator, Blue Dot, Dot, Unread Flag, Status, Assignment Status, Requestor Action, Processor Action, SAP Service Cloud Version 2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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