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SAP Knowledge Base Article - PreviewSymptom
You would like to understand how the field Time with Agent works, in the case timestamps section.
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Environment
SAP Service Cloud Version 2
Product
SAP Service Cloud Version 2 all versions
Keywords
Time with Agent, Field, Timestamps, Case Details, Case, Case Management, Assignment Status, Status, Processor Action, SAP Service Cloud Version 2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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