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3246278 - Error in SUM step: Determine VCredist version from SAP Kernel archive

Symptom

While updating a system using SUM Java in GET-VCREDIST-VERSION-FROM-KERNEL-ARCHIVE phase  following errors were reported:

TroubleTicket.log :-

An error occured during the execution of Determine VCredist version from SAP Kernel archive of action pre-execute.
Service com.sap.sdt.j2ee.services.servicesimpl.VCRedistService failed with the following message:

Error while trying to read Microsoft Visual C++ runtime environment version from the archive  ........\\tmp\\vcresdist\\vcredist_x64.exe. Return code condition success evaluated to false for process cmd for action get_vcredist_version_from_archive.

GET-VCREDIST-VERSION-FROM-KERNEL-ARCHIVE.log :-

[Info  ]: The Microsoft Visual C++ runtime environment archive path is ........./tmp/vcresdist\vcredist_x64.exe.
[Info  ]: Process ID 293, name cmd has been started.
[Info  ]:   Command line: cmd /c wmic datafile where name="..........\\tmp\\vcresdist\\vcredist_x64.exe" get Version /value
[Info  ]:   Standard out: F:\SUM_SJ2\sdt\log\SUM\VCREDIST_VERSION_FROM_ARCHIVE_01.OUT
[Info  ]: Process ID 293 has been started.
[Info  ]: Process ID 293, name cmd has been finished, exit code 1.
[Error ]: Error while trying to read Microsoft Visual C++ runtime environment version from the archive ........\\tmp\\vcresdist\\vcredist_x64.exe. Return code  condition success evaluated to false for process cmd for action get_vcredist_version_from_archive.

[Error ]: The following problem has occurred during step execution: com.sap.sdt.util.diag.DiagException: Error while trying to read Microsoft Visual C++ runtime environment version from the archive F:\\SUM_SJ2\\sdt\\tmp\\vcresdist\\vcredist_x64.exe. Return code condition success evaluated to false for process cmd for action get_vcredist_version_from_archive.

Return code condition success evaluated to false for process cmd for action get_vcredist_version_from_archive.

VCREDIST_VERSION_FROM_ARCHIVE.ERR :-

'wmic' is not recognized as an internal or external command,
operable program or batch file.


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Environment

  • Software Update Manager 1.0
  • SUM JAVA 1.0
  • SAP NetWeaver 
  • Windows server 

Product

SAP NetWeaver all versions

Keywords

wmic , VCREDIST, vcredist_x64.exe , KBA , BC-OP-NT , Windows , BC-UPG-TLS-TLJ , Upgrade tools for Java , Problem

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