SAP Knowledge Base Article - Preview

3246278 - Error in SUM step: Determine VCredist version from SAP Kernel archive

Symptom

While updating a system using SUM Java in GET-VCREDIST-VERSION-FROM-KERNEL-ARCHIVE phase  following errors were reported:

TroubleTicket.log :-

An error occured during the execution of Determine VCredist version from SAP Kernel archive of action pre-execute.
Service com.sap.sdt.j2ee.services.servicesimpl.VCRedistService failed with the following message:

Error while trying to read Microsoft Visual C++ runtime environment version from the archive  ........\\tmp\\vcresdist\\vcredist_x64.exe. Return code condition success evaluated to false for process cmd for action get_vcredist_version_from_archive.

GET-VCREDIST-VERSION-FROM-KERNEL-ARCHIVE.log :-

[Info  ]: The Microsoft Visual C++ runtime environment archive path is ........./tmp/vcresdist\vcredist_x64.exe.
[Info  ]: Process ID 293, name cmd has been started.
[Info  ]:   Command line: cmd /c wmic datafile where name="..........\\tmp\\vcresdist\\vcredist_x64.exe" get Version /value
[Info  ]:   Standard out: F:\SUM_SJ2\sdt\log\SUM\VCREDIST_VERSION_FROM_ARCHIVE_01.OUT
[Info  ]: Process ID 293 has been started.
[Info  ]: Process ID 293, name cmd has been finished, exit code 1.
[Error ]: Error while trying to read Microsoft Visual C++ runtime environment version from the archive ........\\tmp\\vcresdist\\vcredist_x64.exe. Return code  condition success evaluated to false for process cmd for action get_vcredist_version_from_archive.

[Error ]: The following problem has occurred during step execution: com.sap.sdt.util.diag.DiagException: Error while trying to read Microsoft Visual C++ runtime environment version from the archive F:\\SUM_SJ2\\sdt\\tmp\\vcresdist\\vcredist_x64.exe. Return code condition success evaluated to false for process cmd for action get_vcredist_version_from_archive.

Return code condition success evaluated to false for process cmd for action get_vcredist_version_from_archive.

VCREDIST_VERSION_FROM_ARCHIVE.ERR :-

'wmic' is not recognized as an internal or external command,
operable program or batch file.

OR

The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. 


Read more...

Environment

  • Software Update Manager 1.0
  • SUM JAVA 1.0
  • SAP NetWeaver 
  • Windows server 

Product

SAP NetWeaver all versions

Keywords

wmic , VCREDIST, vcredist_x64.exe, wmi, Winmgmt, Windows Management Instrumentation, get_vcredist_version_from_archive , KBA , BC-OP-NT , Windows , BC-UPG-TLS-TLJ , Upgrade tools for Java , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.