SAP Knowledge Base Article - Public

3246297 - Error Occurs on Sales Document 'Credit card blocked'

Symptom

Error occurs in Sales Order and, or Customer Invoice Request Credit card blocked.

Environment

SAP Business ByDesign.

Reproducing the Issue

Checking the Invoice Request:

  1. Go to the Customer Invoicing work center.
  2. Select the Invoice Requests view.
  3. Search for the Invoice Request ID ABC. (ABC represents the Invoice Request ID).
  4. Document shows with the Inconsistent status.
  5. Click on the Check button.
  6. Error: Credit card blocked.
  7. Click on the Redetermine button, but message remains.

Checking the Sales Order predecessor from Customer Invoice Request:

  1. Go to the Sales Orders work center.
  2. Go to the Sales Order view.
  3. Show All Sales Order and Find DEF (DEF represents the Sales Order ID).
  4. Edit the Sales Order.
  5. Error occurs Credit card blocked.

Cause

The credit card used in the Sales Order has expired.

Resolution

To fix the scenario, please, proceed with the steps bellow:

  1. Go to the Account Management work center.
  2. Go to the Accounts view.
  3. Show All Accounts and Find XYZ (XYZ represents the account used in the Sales Order DEF).
  4. Edit the account XYZ.
  5. Go to the Financial Data tab.
  6. Select the Bank Data sub-tab.
  7. See the table Credit Cards.
  8. Here select the credit card XXX and extend the date in Expiration Date column (XXX represents the credit card number).
  9. Save the changes in account.
  10. Go to the Customer Invoicing work center.
  11. Select the Invoice Requests view.
  12. Search for the Invoice Request ID ABC. (ABC represents the Invoice Request ID).
  13. Click on the Check button.
  14. Click on the Redetermine button.

The Invoice Request will be consistent to be invoiced.

Keywords

Credit card blocked; Invoice Request; Inconsistent , KBA , SRD-CRM-ORD , Orders & Contracts , How To

Product

SAP Business ByDesign all versions