SAP Knowledge Base Article - Preview

3246347 - Unable to See an Event Displayed in the Case Timeline

Symptom

You notice that a specific Event is not being displayed in the timeline of your cases.


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Environment

SAP Service Cloud Version 2

Product

SAP Service Cloud Version 2 all versions

Keywords

Timeline, Timeline Configuration, Events, Subscriber View, Case, Case Management, SAP Service Cloud Version 2, , KBA , CEC-CRM-TIM , Timeline for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To

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