SAP Knowledge Base Article - Preview

3246566 - Docusign Authentication Migration - Missing Consent

Symptom

After migrating to new authentication method for Online Offer with E-Signature (Docusign), recruiters are receiving a message regarding "Missing Consent".

After logging in to Docusign and granting consent, it appears to have been successful but the issue persists and again the recruiters receive the message for "Missing Consent"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
 


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Environment

SAP SuccessFactors Recruiting Management

Product

SAP SuccessFactors Recruiting all versions

Keywords

Docusign, error, missing consent, continue, loop, authentication, RCM-93840, NON_ADMIN_CONSENT_MISSING , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Bug Filed

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