SAP Knowledge Base Article - Public

3246824 - Main Column not Working in Ticket List


You noticed that the Main Column in Ticket list is not working.


SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Service Work Center.
  2. Go to Tickets Work Center View.
  3. See that there is a column called "Main" in the Ticket list.
  4. See that for the Ticket 123 the value in the Main column is No, but the Ticket 123 is a Main Ticket (123 is the ticket ID).


The Main Column is not meant to Indicate the Main Ticket.


This field "Main" refers to the Main Indicator in the Product which is under Product facet in the Ticket.


Tciket; Ticket OWL; list; Main; Product; Sub-ticket; Service; C4C; , KBA , LOD-CRM-SRP , Service Request Processing , How To


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