3246857 - Unable to Create More Than 20 E-mail Channels

You notice that it is not possible to create more than 20 email channels.

SAP Service Cloud Version 2

1. Navigate to your user profile on the top-right corner of your screen.
2. Click Settings.
3. Navigate to All Settings tab.
4. Click Channel Settings, under Email.
5. See the 20 existing channels.
6. See it is not possible to click + to create a new channel.

The system has a designed limitation of 20 email channels that can be created per tenant.

This is the system designed behavior.

A possible workaround to surpass this limitation would be to bring your own SMTP email server in order to send emails, in which case, there would not be a specific limit on the number of email channels as these would not be using the SAP AWS email infrastructure to send and receive emails.

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