SAP Knowledge Base Article - Public

3246857 - Unable to Create More Than 20 E-mail Channels


You notice that it is not possible to create more than 20 email channels.


SAP Service Cloud Version 2

Reproducing the Issue

  1. Navigate to your user profile on the top-right corner of your screen.
  2. Click Settings.
  3. Navigate to All Settings tab.
  4. Click Channel Settings, under Email.
  5. See the 20 existing channels.
  6. See it is not possible to click + to create a new channel.


The system has a designed limitation of 20 email channels that can be created per tenant.


This is the system designed behavior.


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SAP Service Cloud Version 2 all versions