SAP Knowledge Base Article - Public

3246860 - Not Able to Do a Manual Clearing Due to an Error ‘500 SAP Internal Server Error’

Symptom

You are facing a dump error when trying to do a manual clearing between Down Payment and Other Payable or Receivable. You are trying to clear a small amount of 0.01 XYZ (XYZ represents the currency).

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Payables work center. 
  2. Go to the Supplier Accounts subview. 
  3. Search for Account ID ABC (ABC represents the Account ID).
  4. In Trade Payables tab > Invoice / Payments subtab.
  5. Select the Open items that you want to clear.
  6. Click Clear Manually button. 
  7. Click Clear and then you will see the following error: 

Please try resuming your work. If you still face issues, report an incident.
Details
ClassName
sap.b.controller.event.PostRequest
MethodName
post
Response

500 SAP Internal Server Error

500 SAP Internal Server Error

Note: The steps described used the Payables work center as an example, but the same can be applied to the Receivables work center.

Cause

This issue occurs due to the small amount in Tax that remains on the Document, and is relevant when converted.

Resolution

You need to reverse the earlier clearing and perform the clearing again.

In the new clearing, you need to handle the 0.01 XYZ difference as deduction against a payment difference reason.

This way, you would not have to create that other payable and try clearing a second time.

Keywords

Clear Manually; Clear; Payables; Receivables; 500 SAP Internal Server Error; 0.01; Dump , KBA , SRD-FIN-ACP , Payables , How To

Product

SAP Business ByDesign all versions