SAP Knowledge Base Article - Public

3247260 - Unable to Edit Email Channel Address


You notice that it is not possible to edit the email address of your channel.


SAP Service Cloud Version 2

Reproducing the Issue

  1. Navigate to your user profile on the top-right corner of your screen.
  2. Click Settings.
  3. Navigate to All Settings tab.
  4. Click Channel Settings, under Email.
  5. Select your email channel on the list.
  6. Click Edit.
  7. See the Channel Email field is grayed out.


The email channel is in status Active, hence, it is not possible to change the email address.


To edit the email channel address, you need to ensure that the channel is in status Inactive, so that the field becomes available for edition.


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SAP Service Cloud Version 2 all versions