SAP Knowledge Base Article - Preview

3247300 - How To Create an Email Channel for Cases in SAP Service Cloud Version 2

Symptom

You would like to understand how to create an email channel for case management.


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Environment

SAP Service Cloud Version 2

Product

SAP Service Cloud Version 2 all versions

Keywords

Case, Email, Channel, Channel Settings, Name, Channel Name, Channel Email, Default Account, Type, Object, BCC for Outbound Emails, SAP Service Cloud Version 2, , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-CHN , Channels for SAP Sales/Service Cloud , How To

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