Symptom
You would like to understand how to deactivate an email channel.
Environment
SAP Service Cloud Version 2
Resolution
To deactivate an email channel, you can follow the steps below:
- Navigate to your user profile on the top-right corner of your screen.
- Click Settings.
- Navigate to All Settings tab.
- Click Channel Settings, under Email.
- Click Deactivate button.
Once the channel is deactivated, it will be possible to edit some of its parameters, including the Channel Email.
Keywords
Channel, Edit, Email, E-mail, Deactivate, Inactive, How To, Channel Email, Channel Settings, SAP Service Cloud Version 2, , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-CHN , Channels for SAP Sales/Service Cloud , How To
Product
SAP Service Cloud Version 2 all versions