SAP Knowledge Base Article - Public

3247331 - Unable to Delete an Attachment from a Credit Memo

Symptom

You are not being able to delete an Attachment from a Credit Memo, as the Delete button is not available.

Environment

SAP Business ByDesign 2208 and higher.

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Documents view.
  3. Search for the required Credit Memo ID.
  4. Click Edit > View All.
  5. In the General tab, click Attachments in the bottom of the screen.
  6. Delete button is not available.

Cause

As the status of the Credit Memo is Released, it's not possible to delete an attachment.

Resolution

This is the expected system behavior. It's not possible to delete an attachment from a Credit Memo that has the Status as Released.

Keywords

Delete, Button, grayed out, not available, cannot delete, Credit Memo, Attachment. , KBA , AP-RC-DOC , Document Centric Application Service , How To

Product

SAP Business ByDesign all versions