SAP Knowledge Base Article - Public

3247347 - Business rules not saving in custom card - Onboarding

Symptom

After creating custom card it is not being possible to save it.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Manage Home Page
  2. Organisational Updates
  3. Default Folder
  4. Add a custom and then "Edit"
  5. In Navigation in the dropdown "Rule" select the desired rules
  6. Fill the "Content" and then try to save, but the button will not be available to click

Cause

For each rule the content must be filled not just the default or else the button will not be available. It's expected that all rules must be filled up before proceeding.

Resolution

To make the button available to submit and save the changes all the body content must be filled. If five rules are selected then the five content needs to be filled in the order for the system to match and apply respectively.

Keywords

custom card, onboarding, OBX, save button , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem

Product

SAP SuccessFactors Onboarding all versions