SAP Knowledge Base Article - Preview

3247365 - How to Enable the E-mail to Case Scenario

Symptom

You would like to understand what is necessary to enable the e-mail to case scenario.


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Environment

SAP Service Cloud Version 2

Product

SAP Service Cloud Version 2 all versions

Keywords

E-mail, Email, Channel, How To, Channel Settings, SAP Service Cloud Version 2, Case, Case Management, , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-CHN , Channels for SAP Sales/Service Cloud , How To

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