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SAP Knowledge Base Article - PreviewSymptom
You notice that inbound emails are not being converted to cases, even though they appear as Success in the Monitor.
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Environment
SAP Service Cloud Version 2
Product
SAP Service Cloud Version 2 all versions
Keywords
Case, Case Management, Email, Inbound, Converted, Created, Monitor, SAP Service Cloud Version 2, Not Created, Not Converted, Mandatory, Party, Party Schema, E-mail, Cases, , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-CHN , Channels for SAP Sales/Service Cloud , How To
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