3247460 - Matrix manager and HR manager are unable to sync to EP

Customer tries to modify Matrix manager and HR manager via UI/Import, Matrix manager and HR manager are unable to sync to EP. 

SAP SuccessFactors HXM Suite

• Employee Central
  
  

1. Login to customer's instance.

2. Go to employee profile of one sample user >> job relationships >> modify HR manager/Matrix manager to another one and save.

3. Download User data file >> find results that HR manger/matrix managr failed to sync.

For matrix manager and HR manager, "Non-unique External Code" is missing in the "picklist center".

1. Fill in "Non-unique External Code" for Matrix manager/HR manager via 'Picklist center'.

2. Run a one time full Hris Sync Job.

Employee profile, Job relationship, Hris Sync, Non-unique External Code, Picklist center , KBA , LOD-SF-EC-HRS , HRIS Sync , How To