Symptom
Customer tries to modify Matrix manager and HR manager via UI/Import, Matrix manager and HR manager are unable to sync to EP.
Environment
SAP SuccessFactors HCM Suite
- Employee Central
Reproducing the Issue
1. Login to customer's instance.
2. Go to employee profile of one sample user >> job relationships >> modify HR manager/Matrix manager to another one and save.
3. Download User data file >> find results that HR manger/matrix managr failed to sync.
Cause
For matrix manager and HR manager, "Non-unique External Code" is missing in the "picklist center".
Resolution
1. Fill in "Non-unique External Code" for Matrix manager/HR manager via 'Picklist center'.
2. Run a one time full Hris Sync Job.
Keywords
Employee profile, Job relationship, Hris Sync, Non-unique External Code, Picklist center , KBA , LOD-SF-EC-HRS , HRIS Sync , How To