SAP Knowledge Base Article - Public

3247466 - "Changed by User" of RBP User Role Change Report

Symptom

Sometimes in RBP User Role Change Audit report, non RBP Admin users were recorded as Changed By users in the report, in some specific situation an irrelevant user who even did not change the relative data was recorded as Changed By user.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to Change Audit Report and run RBP User Role Change Audit report
  2. Sometimes you will find in RBP User Role Change Audit report, non RBP Admin users were recorded as Changed By users in the report, in some specific situation an irrelevant user who even did not change the relative data was recorded as Changed By user.

Resolution

In the report, it could be due to below reasons that Changed By user is a non-RBP admin user:

  • Any field changes related with the dynamic group filters defined in RBP Dynamic Groups will affect the relationship of the User and RBP Roles.

eg: HR manager may change the City, job-code etc. of a user, if the field is one of dynamic group filters in role granted group, this HR Manager may be recorded as ‘changed by’ user in the report even through he/she is not a RBP admin. Bleow is a screenshot that describes this scenario:

In some specific situations, the Changed By users may be an irrelevant user: 

When changes are made, RBP refresh job will be triggered.

If multiple refresh jobs are triggered by different users at very close time, the Changed By users may be recorded as the user who triggers the previous job.

eg: user tzhang changed user A’s city and triggers a Refresh Access Membership job at 2022-04-04 11:56:07.132, but there was a same type job triggered by sfadmin just a few seconds before at 2022-04-04 11:56:03.068.

The previous job refreshed the relative RBP rules related with this role, so sfadmin was recorded as the Changed By user in the User Role Change Audit report for both jobs.

Please note that for User Role Change Audit report this is working as designed, it is due to refresh jobs are asynchronous jobs triggered by change events, if the changes made by different users at very close time, it is possible that the changed by user is recorded as another user.

See Also

2744431 - How to Create Change Audit Reports and What Reports are Available - SuccessFactors

2754942 - Change Audit: RBP User Role Change Report

Keywords

Change Audit , Role Based Permission , RBP User role change , RBP , INC2275060 , change audit , rbp , wrong data , dg-filter, changed by users, SF, SuccessFactors , KBA , LOD-SF-PLT-CHA , Change Audit , LOD-SF-PLT-RBP , Role Based Permissions , How To

Product

SAP SuccessFactors HCM suite all versions