SAP Knowledge Base Article - Public

3247530 - is it possible to re-send the activation mail from SAP Analytics Cloud (SAC)?


  • System Owner does not receive the first Welcome/Activation email from SAP Analytics Cloud (SAC) after the start date of contract
  • New created user does not receive the Welcome/Activation email from SAP Analytics Cloud (SAC)
  • Eror “Your e-mail activation link is invalid or already used” when opening the activation link in the Welcome Email
  • Is it possible to re-send the activation mail from SAP Analytics Cloud (SAC)


  • SAP Analytics Cloud, Enterprise Edition
  • Default IdP


  • The generated system emails are filtered by the users e-mail spam settings.
  • the activation link in the Welcome Email has been expired.


Genrally, we don't support to re-send the activation mail, and you also don't need it.

  • Only when system owner does not receive the first activation email so you don't know SAC tenant URL, please please open a ticket with the component LOD-ANA-AUT and then we will tell you the SAC tenant URL.
  • If you know the URL of SAC tenant, you can access the SAC Tenant URL directly and then use the "Forgot Password" option to request new credentials in default IdP logon page as per SAP KBA 2399123.
    => Before that, to ensure that you can receive the reset password mail, please work with your IT department to confirm that the users e-mail spam settings are configured properly as per SAP KBA 2527607.

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SAP Analytics Cloud 1.0