Symptom
When trying to route a performance form as an admin, receive an error message:
Failed Forms:
Doc ID: XX
Reason: route form failed: Failed to get current doc owner
Environment
SAP SuccessFactors Performance Management
Reproducing the Issue
- Login as admin
- Action Search: Modify Form Route Map
- Search By: Form ID: XX > Search
- Select Completed > Next
- Receive error message
Cause
Owner conflict with the performance form.
Resolution
Use the Approve Form Tool. This allows the system to ignore the owner conflict and allow the form to proceed to the next step:
- Action Search: Approve Form
- Enter Document ID > Approve document
Keywords
success factors, PM, PMGM, route map error, conflicting owner, wrong owner, incorrect owner, previous manager , KBA , LOD-SF-PM-MAP , Routing, Route Maps & Workflows , Problem
Product
SAP SuccessFactors HCM Suite all versions