SAP Knowledge Base Article - Public

3247771 - Performance Form Route Error: 'Route Form Failed: Failed to Get Current Doc Owner'


When trying to route a performance form as an admin, receive an error message:

Failed Forms:

Doc ID: XX

Reason: route form failed: Failed to get current doc owner


SAP SuccessFactors Performance Management

Reproducing the Issue

  1. Login as admin
  2. Action Search: Modify Form Route Map
  3. Search By: Form ID: XX > Search
  4. Select Completed > Next
  5. Receive error message


Owner conflict with the performance form.


Use the Approve Form Tool. This allows the system to ignore the owner conflict and allow the form to proceed to the next step:

  1. Action Search: Approve Form
  2. Enter Document ID > Approve document


success factors, PM, PMGM, route map error, conflicting owner, wrong owner, incorrect owner, previous manager , KBA , LOD-SF-PM-MAP , Routing, Route Maps & Workflows , Problem


SAP SuccessFactors HCM suite all versions