3247789 - Error "XXXXXX is already associated with Person ID XXX. It cannot be re-assigned." reported when update 'date of birth' field in Biographical information block

The customer is trying to update 'date of birth' field in Biographical information block for Person ID A but failed.

Error reported as "XXXXXXX is already associated with Person ID B. It cannot be re-assigned."

SAP SuccessFactors HXM Suite

• Employee Central

1. Go to employee profile of sample user A

2. Go to Biographical information block >> edit >> modify 'Date of birth' field >> save >> error reported: XXXXXXX is already associated with Person ID B. It cannot be re-assigned.

 As observed from 'Data Inspector' tool, Person ID A and Person ID B own the same person UUID, which is abnormal.

Open a ticket to SAP support team. Then SAP support team will ask the internal Engineering team to clear dirty data and assign new person UUIDs to the impacted persons.

Person UUID, Data Inspector , KBA , LOD-SF-EC-PER , Person Data (All Person Data Types) , How To