3247817 - #SCC handshake failed: 500 — Internal Server Error when adding subaccount to Cloud Connector

When trying to add a new Subaccount to the SAP Cloud Connector, the following message is received:

417 Could not download configuration file. See "Log And Trace Files" and in particular ljs_trace.log for details. Consult SAP note 2460641 for possible remedies.

When checking the ljs_trace.log file for more information, it's possible to see the following logs:

<date and time> #INFO#com.sap.scc.security#https-jsse-nio2-8443-exec-8#          #Returned Http Response with code 500
<date and time> #INFO#com.sap.scc.config#https-jsse-nio2-8443-exec-8#          #Stopping service channels on <Subaccount>
<date and time>#ERROR#com.sap.scc#https-jsse-nio2-8443-exec-8#          #SCC handshake failed: 500 — Internal Server Error
com.sap.scc.servlets.SccHandshakeException: SCC handshake failed: 500 — Internal Server Error

• SAP Business Technology Platform;
• SAP Cloud Connector.

handshake failed, SCC, SAP Cloud Connector, 500 — Internal Server Error, New subaccount, 417 Could not download configuration file, Http Response with code 500, BTP, Business Technology Platform , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , BC-CP-CON , Cloud to On-premise Connectivity service , Known Error