Symptom
You are using the Visit Recommendation Configuration of Visit Administration view inside Dynamic Visit Planning (DVP) work center. You set criteria for account ABC to have a score when using DVP Cockpit view, however, score shown is always zero (green).
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Dynamic Visit Planning work center.
- Open the Cockpit work center view.
- Click in the accounts icon (upper right corner) to select account ABC (where ABC is the ID of an account).
- In the map, hover your mouse cursor over account ABC.
You will see ABC score as zero (green).
Cause
ABC does not have visiting information filled on its Visiting Information view.
Resolution
You need to fill account ABC with visiting information.
- Go to the Customers work center.
- Open the Accounts view.
- Search for account ABC.
- Open account ABC.
- Go to the Visiting Information view.
- Click in the '+ Create' button and fill information.
See Also
Keywords
Dynamic Visit Planning ; Cockpit ; Score ; Account ; Visiting Information ; Visit Recommendation Configuration ; , KBA , LOD-CRM-DVP , SAP Sales Cloud, dynamic visit planning add-on , LOD-CRM-ACC , Account , How To