SAP Knowledge Base Article - Preview

3247870 - Supported Interaction Events in Customer Hub Timeline

Symptom

You would like to understand which are the supported interaction events in the Timeline of the Customer Hub.


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Environment

SAP Service Cloud Version 2

Product

SAP Service Cloud Version 2 all versions

Keywords

Agent, Desktop, Agent Desktop, Customer Hub, Events, Timeline, Call, Chat, Email, SMS, Twitter, WhatsApp, Facebook, SAP Service Cloud Version 2, Supported, , KBA , CEC-CRM-AD , Agent desktop - live channels , How To

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