SAP Knowledge Base Article - Public

3247870 - Supported Interaction Events in Customer Hub Timeline

Symptom

You would like to understand which are the supported interaction events in the Timeline of the Customer Hub.

Environment

SAP Service Cloud Version 2

Resolution

By standard, the following interaction events are supported and can be selected in the Timeline of the Customer Hub:

  • Call
  • Chat
  • Email
  • SMS
  • Twitter
  • WhatsApp
  • Facebook

Keywords

Agent, Desktop, Agent Desktop, Customer Hub, Events, Timeline, Call, Chat, Email, SMS, Twitter, WhatsApp, Facebook, SAP Service Cloud Version 2, Supported, , KBA , CEC-CRM-AD , Agent desktop - live channels , How To

Product

SAP Service Cloud Version 2 all versions