SAP Knowledge Base Article - Preview

3247882 - Troubleshooting email sending failures on SAP Commerce with debug level logging

Symptom

In SAP Commerce Cloud, managing the SMTP server is part of Customer's responsibilities.

emails are failing and you can see logs similar to:

  • "Could not send e-mail pk [<PK>] subject [<Subject>] cause: Sending the email to the following server failed : <SMTP server>:<port> Caused by: <SMTP code>"

or:

  • "Could not send e-mail pk [<PK>] subject [<Subject>] cause: Sending the email to the following server failed : <SMTP_server>:<port>"


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Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud all versions

Keywords

SMTP, email , KBA , CEC-SCC-PLA-PL , Platform , How To

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