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3247885 - Error: "Connection error. [CrystalEnterprise.Ftp]: [Connection was lost during processing.]" when scheduling a report to a FTP Destination


  • Scheduling a report from BI server to a FTP destination results in error: "Connection error. [CrystalEnterprise.Ftp]: [Connection was lost during processing.]"
  • Firewall, Windows Defender, and antivirus is configured on the BI Server
  • The report object appears in the FTP destination location that it is scheduled to for a few seconds, showing '0 KB' file size and then disappears
  • Can use a FTP client such as 'Filezilla' to connect to the FTP server while on the BI Server Machine
  • Can successfully upload a file using the FTP client to the FTP server, while on the BI server machine
  • How to configure FTP destination scheduling on BI Platform with firewall 



SAP Crystal Server 2020 SP2 Patch 1 ( - en

BI 4.x

Windows 2019 (But applicable for all supported Windows OS)


SAP BusinessObjects Business Intelligence platform 4.3 ; SAP Crystal Server 2020


firewall, network, ftp, server, BI, SFTP, windows, defender, port, 20, 21, rule, ajs, adaptivejobserver, filezilla, communication, connection, lost, CrystalEnterprise.Ftp, report, crystal, webi, destination, schedule, scheduling , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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