SAP Knowledge Base Article - Preview

3247893 - Unable to format text or add in-line images using the Portal Messages option from a ticket (Editor does not load)

Symptom

  • While processing tickets, the Rich Text Editor is not loaded for Portal Messages within tickets
  • Users are not able to edit the formatting of the text (change font/colors/..) as well as insert inline images for portal messages.
  • The administrator has already enabled the UI configuration "Enable inline images for ticket description, work description, portal messages and internal memo", but the issue still exists
  • The editor is available for e-mails and SMS


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications 2208

Keywords

HTML editor, Portal messages, portal, WYSIWYG is not loading, Inline images & text formatting, COD_SERVICE_TICKET_PORTAL, memo activity, rich text , KBA , LOD-CRM-SRP-INT , Ticket Interactions , Problem

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