SAP Knowledge Base Article - Preview

3247912 - How To Change the Customer During an Inbound Call in Customer Hub


You would like to understand the steps to change the customer during an inbound call in the customer hub.



SAP Service Cloud Version 2


SAP Service Cloud Version 2 all versions


Agent, Desktop, Agent Desktop, Customer Hub, Live Activity, Account, Contact, Individual Customer, Interaction Log, Change Customer, SAP Service Cloud Version 2, , KBA , CEC-CRM-AD , Agent desktop - live channels , How To

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