SAP Knowledge Base Article - Preview

3247912 - How To Change the Customer During an Inbound Call in Customer Hub

Symptom

You would like to understand the steps to change the customer during an inbound call in the customer hub.


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Environment

SAP Service Cloud Version 2

Product

SAP Service Cloud Version 2 all versions

Keywords

Agent, Desktop, Agent Desktop, Customer Hub, Live Activity, Account, Contact, Individual Customer, Interaction Log, Change Customer, SAP Service Cloud Version 2, , KBA , CEC-CRM-AD , Agent desktop - live channels , How To

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