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SAP Knowledge Base Article - PreviewSymptom
You would like to understand the steps to change the customer during an inbound call in the customer hub.
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Environment
SAP Service Cloud Version 2
Product
SAP Service Cloud Version 2 all versions
Keywords
Agent, Desktop, Agent Desktop, Customer Hub, Live Activity, Account, Contact, Individual Customer, Interaction Log, Change Customer, SAP Service Cloud Version 2, , KBA , CEC-CRM-AD , Agent desktop - live channels , How To
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