SAP Knowledge Base Article - Preview

3247937 - Knowledge Base Articles Displayed in Customer Hub Automatically

Symptom

You notice that, even though users do not search for Knowledge Base Articles or pin any objects, some articles are displayed in the Knowledge Base section in the Customer Hub.


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Product

SAP Service Cloud Version 2 all versions

Keywords

Agent, Desktop, Agent Desktop, Customer Hub, Knowledge Base, Article, Trending, Trending Articles, Articles, Account, Contact, Individual Customer, Live Activity, SAP Service Cloud Version 2, , KBA , CEC-CRM-AD , Agent desktop - live channels , How To

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