Symptom
You notice that, even though users do not search for Knowledge Base Articles or pin any objects, some articles are displayed in the Knowledge Base section in the Customer Hub.
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Product
SAP Service Cloud Version 2 all versions
Keywords
Agent, Desktop, Agent Desktop, Customer Hub, Knowledge Base, Article, Trending, Trending Articles, Articles, Account, Contact, Individual Customer, Live Activity, SAP Service Cloud Version 2, , KBA , CEC-CRM-AD , Agent desktop - live channels , How To
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