SAP Knowledge Base Article - Preview

3247944 - Integration of MS Teams as a CTI provider (Communication Channels/Agent Desktop/Live Activity)


  • Your business requires using Microsoft Teams as a communication channel
  • You would like to know about the feasibility in using MS Teams as a CTI provider, per the "Widget Integration in Agent Desktop" description 



  • SAP Cloud for Customer
  • SAP Cloud for Service
  • SAP Cloud for Sale


SAP Cloud for Customer core applications 2208


MS, Teams, Computer Telephony, Integration, Inbound and outbound phone calls, customer identification , KBA , LOD-CRM-LA , Live Activity , Problem

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