Symptom
- Your business requires using Microsoft Teams as a communication channel
- You would like to know about the feasibility in using MS Teams as a CTI provider, per the "Widget Integration in Agent Desktop" description
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Environment
- SAP Cloud for Customer
- SAP Cloud for Service
- SAP Cloud for Sale
Product
SAP Cloud for Customer core applications 2208
Keywords
MS, Teams, Computer Telephony, Integration, Inbound and outbound phone calls, customer identification , KBA , LOD-CRM-LA , Live Activity , Problem
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