SAP Knowledge Base Article - Preview

3247944 - Integration of MS Teams as a CTI provider (Communication Channels/Agent Desktop/Live Activity)

Symptom

  • Your business requires using Microsoft Teams as a communication channel
  • You would like to know about the feasibility in using MS Teams as a CTI provider, per the "Widget Integration in Agent Desktop" description 


Read more...

Environment

  • SAP Cloud for Customer
  • SAP Cloud for Service
  • SAP Cloud for Sale

Product

SAP Cloud for Customer core applications 2208

Keywords

MS, Teams, Computer Telephony, Integration, Inbound and outbound phone calls, customer identification , KBA , LOD-CRM-LA , Live Activity , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.