SAP Knowledge Base Article - Public

3247948 - How To Enable the Automatic Activity Creation for Inbound Interactions in Agent Desktop

Symptom

You would like to understand how to enable the automatic activity creation for inbound interactions for the Agent Desktop.

Environment

SAP Service Cloud Version 2

Resolution

To enable the automatic activity creation for inbound interactions, follow the steps below:

  1. Navigate to your user profile on the top-right corner of your screen.
  2. Click Settings.
  3. Navigate to All Settings tab.
  4. Click General Settings, under Agent Desktop.
  5. Select the checkbox Enable Automatic Activity Creation, under Create Activity from Interaction - Inbound.

Keywords

Agent, Desktop, Agent Desktop, Automatic Activity Creation, Activity, Automatic Creation, Creation, Inbound, Interaction, Create Activity from Interaction, SAP Service Cloud Version 2, , KBA , CEC-CRM-AD , Agent desktop - live channels , How To

Product

SAP Service Cloud Version 2 all versions