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SAP Knowledge Base Article - PreviewSymptom
You would like to understand how to enable the Agent Desktop, so that it opens when an inbound call is received.
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Environment
SAP Service Cloud Version 2
Product
SAP Service Cloud Version 2 all versions
Keywords
Agent, Desktop, Agent Desktop, How To, Enable, Inbound, Incoming, Call, Open Agent Desktop, Live Activity, SAP Service Cloud Version 2, , KBA , CEC-CRM-AD , Agent desktop - live channels , How To
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