SAP Knowledge Base Article - Preview

3247956 - How To Enable the Agent Desktop to Open for Inbound Call


You would like to understand how to enable the Agent Desktop, so that it opens when an inbound call is received.



SAP Service Cloud Version 2


SAP Service Cloud Version 2 all versions


Agent, Desktop, Agent Desktop, How To, Enable, Inbound, Incoming, Call, Open Agent Desktop, Live Activity, SAP Service Cloud Version 2, , KBA , CEC-CRM-AD , Agent desktop - live channels , How To

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