SAP Knowledge Base Article - Preview

3247956 - How To Enable the Agent Desktop to Open for Inbound Call

Symptom

You would like to understand how to enable the Agent Desktop, so that it opens when an inbound call is received.


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Environment

SAP Service Cloud Version 2

Product

SAP Service Cloud Version 2 all versions

Keywords

Agent, Desktop, Agent Desktop, How To, Enable, Inbound, Incoming, Call, Open Agent Desktop, Live Activity, SAP Service Cloud Version 2, , KBA , CEC-CRM-AD , Agent desktop - live channels , How To

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