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SAP Knowledge Base Article - PreviewSymptom
You notice that, when a Registered Product or a Case is pinned in the Objects tab of the Customer Hub, the Knowledge Base section automatically recommend articles.
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Environment
SAP Service Cloud Version 2
Product
SAP Service Cloud Version 2 all versions
Keywords
Agent Desktop, Agent, Desktop, Customer Hub, Live Activity, Objects, Registered Product, Case, Cases, Knowledge, Knowledge Base, Pin, Pinned, Automatically, SAP Service Cloud Version 2, Articles, , KBA , CEC-CRM-AD , Agent desktop - live channels , How To
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