SAP Knowledge Base Article - Public

3248167 - Issues with email outbound potential DKIM issue


You are sending an e-mail but the mail never reaches the recipients.

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It was communicated earlier to all customers that, to send e-mails, a DKIM request and Profile Activation is required.


  • If you have already completed the DKIM Profile Activation process, then check your output settings and configuration settings.
  • If you have not already requested DKIM, open a new Incident as shown in the video below.
  • If the Key is already maintained in your DNS successfully, make sure that the incident has been send back for profile activation.
  • You will be able to send emails only after profile activation.

Please check the video below:

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See Also

Next-Generation Cloud Delivery transition – New Business ByDesign e-mail Infrastructure

DKIM Enablement for Sender Domains – ByD


Emails not send, Email, DKIM, Recipients, Outbound Email, DNS, DKIM Profile. , KBA , AP-RC-OUT , Output Management , How To


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