SAP Knowledge Base Article - Public

3248303 - Valid Candidates Showing as Red in the Candidate Workbench - Recruiting Management


When opening the candidate workbench, there are candidates in a valid status but showing red as if they were disqualified.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Click on Recruiting tab;
  2. Open the affected Job Requisition;
  3. Click on Candidate tab;
  4. Notice that there are valid candidates showing as red.


This behavior happens when someone opens the affected application and click on Take action > Close from Consideration.

When this happens you should be able to see an entry in History tab showing a value change for the field "Internal Status" and who triggered that, like the one below:


This action doesn't mean that the candidate is permanently disqualified, this is more like a warning that someone has reviewed and marked as that.

You can simple undo that by opening the affected application again, and clicking in Take Action > Reopen for consideration.

Please note that "Close from Consideration" action/button is not supported anymore and should not be used. 


Candidate, showing, red, disqualified, valid, status, workbench, application, overview, list, warning, close, from, consideration, reopen , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem


SAP SuccessFactors Recruiting all versions