Symptom
When opening the candidate workbench, there are candidates in a valid status but showing red as if they were disqualified.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Click on Recruiting tab;
- Open the affected Job Requisition;
- Click on Candidate tab;
- Notice that there are valid candidates showing as red.
Cause
This behavior happens when someone opens the affected application and click on Take action > Close from Consideration.
When this happens you should be able to see an entry in History tab showing a value change for the field "Internal Status" and who triggered that, like the one below:
Resolution
This action doesn't mean that the candidate is permanently disqualified, this is more like a warning that someone has reviewed and marked as that.
You can simple undo that by opening the affected application again, and clicking in Take Action > Reopen for consideration.
Please note that "Close from Consideration" action/button is not supported anymore and should not be used.
Keywords
Candidate, showing, red, disqualified, valid, status, workbench, application, overview, list, warning, close, from, consideration, reopen , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem