3248364 - Bookmark is not redirecting to the page when bookmark is applied in SAP Analytics Cloud (SAC) & SAP Digital Boardroom

The following behavior occurs in SAP Analytics Cloud (SAC):

• Saved Bookmark not returning anything for a specific Story in SAP Analytics Cloud.
• When selecting the Bookmark it only show the loading indicator and nothing happens.
• In console log:  [FailedAction - Action: store.createInstance@[{"bookmarkId":"XXXX"},{"story":"STORY:YYYY}] - Error: Store.CanNotRecreateInstance/Cannot create [{"bookmarkId":"XXXX"},{"story":"STORY:t.2:YYYY"}],  instance already exists.] - 

• SAP Analytics Cloud (Enterprise) 2022.15

1. In SAP Analytics Cloud, open the Story
2. Click on the saved bookmark.
3. Observe that the loading indicator is on.
4. Bookmark does not open, story returns to the home page.

• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an case  for SAP Analytics Cloud?
• 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
• Search for SAP Analytics Cloud content using Google or Bing:
  
  • https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
  • https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
  • Note: Add relevant text or warning/error messages to the text search field to filter results.
• SAP Analytics Cloud Connection Guide
• Getting Started with SAP Analytics Cloud Expert Community page
• SAP Analytics Cloud Get More Help and SAP Support
• Need More Help? Contact Support or visit the solution finder today!

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