SAP Knowledge Base Article - Public

3248364 - Bookmark is not redirecting to the page when bookmark is applied in SAP Analytics Cloud (SAC) & SAP Digital Boardroom


The following behavior occurs in SAP Analytics Cloud (SAC):

  • Saved Bookmark not returning anything for a specific Story in SAP Analytics Cloud.
  • When selecting the Bookmark it only show the loading indicator and nothing happens.
  • In console log:  [FailedAction - Action: store.createInstance@[{"bookmarkId":"XXXX"},{"story":"STORY:YYYY}] - Error: Store.CanNotRecreateInstance/Cannot create [{"bookmarkId":"XXXX"},{"story":"STORY:t.2:YYYY"}],  instance already exists.] - 



  • SAP Analytics Cloud (Enterprise) 2022.15

Reproducing the Issue

  1. In SAP Analytics Cloud, open the Story
  2. Click on the saved bookmark.
  3. Observe that the loading indicator is on.
  4. Bookmark does not open, story returns to the home page.


There is no variables or filters defined in the story, the main purpose of creating a bookmark is to capture the model variable and filter / input control values specified by the story viewer.  It is not designed to capture which page the story viewer is viewing.


The feature of bookmark can jump back to that page when the bookmark is applied is a product enhancement request, follow the steps in the KBA 2424376 - How do you create an enhancement request and provide feedback for SAP Analytics Cloud? to submit.

See Also

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SAP Analytics Cloud 1.0